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I have to admit, on my last post I noted that Liveops is by far my favorite work at home phone order job. At the same time, it does have a few setbacks. Though the supervisors are helpful, you really are treated more of as a number instead of a person. Additionally, when you set commits to work, you better be there, or else. (Seriously, if you cannot make your commits, I recommend you pray that some other nice soul takes them, as if they don’t your Sales Ranking will go down, meaning less calls (less money made.)

Acd Direct, on the other hand is more of a laid-back environment. Your supervisors are usually very friendly, average people who are happy to have you working with them. When I first began working with them, I was shocked that my supervisor said that while taking calls I could call in and ask for a break to use the restroom and relax. With Liveops, I would pretty much just have to hold it in, or try to rush to the bathroom between calls. Another thing with ACD is that if an emergency does come up, I have heard that they usually will be ok with you canceling your commits, and will not hold it against you. Additionally, ACD’s training is completely different than the Liveops training. With Liveops, it was just me and a computer program, learning the material and then taking quizzes on it. With ACD, you are in an online environment, talking personally to your supervisor.

Now, on to the reasons why I chose Liveops over ACD. To start with, ACD’s scheduler is very complicated, and just difficult to use. With Liveops, you basically will just wait until they open up the next week’s schedule and then click on all the green time boxes that you want to work. With ACD, it is a little different. In addition to this, when taking calls, Liveops’ call program is a lot more simplistic and easy to start with. The ACD program seems a little less sophisticated and again, is difficult for me to use.

Now I’m just going to get to the calls themselves. With Liveops, you are taking orders for basically most products advertised on tv, which mean that you are probably going to be taking calls most of the time and won’t have to worry about not making money. ACD on the other hand specializes more in fund raising drives and charities. Though I find this great and really fun to do, (and there aren’t any upsells!) it means that the calls are more seasonal, and only when campaigns are going on.

Still, over all both companies are excellent to work with, and out of all work at home companies, these would be the two to work for. Hey, if you are able to why not just work for both companies! This keeps your options open in case one company isn’t getting as many calls at the time, or if in the future one of the companies should possibly go out of business.

Well, that’s all for now, and please don’t forget to subscribe to my blog! -Lisa

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